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Learning PEGACPDC25V1 Mode - Valid PEGACPDC25V1 Exam Tutorial

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic
Details

Topic 1

Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.

Topic 2

Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.

Topic 3

Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.

Topic 4

AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.

Topic 5

Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.

Topic 6

Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.

Topic 7

Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q22-Q27):

NEW QUESTION # 22
Acme Retail uses Pega Customer Decision Hub to present various offers to its customers. The company notices that some high-value customers are not receiving any offers. The marketing team wants to identify these underserved customers.
Which tool in Pega Customer Decision Hub can Acme Retail use to identify segments of customers who are not receiving relevant offers?

A. CDH Assistant
B. Application Overview
C. Value Finder
D. Scenario Planner

Answer: C

NEW QUESTION # 23
A revision manager needs to deploy changes from the business operations environment to production. The NBA Specialist has completed all build tasks and validated the generated artifacts. The team lead has promoted the change request to the revision manager for deployment processing.
Which step should you take to push the changes to production?

A. Create a new change request to specifically address the deployment step
B. Deploy the change request to production before closing It in 1:1 Operations Manager
C. Access Revision Management in Pega Customer Decision Hub portal, review the change request, and push to deployment
D. Return the change request to the NBA Specialist for integration testing

Answer: C

NEW QUESTION # 24
To access a property from an unconnected component, you use the

A. dot-property value directly
B. property value
C. customer-dot-property construct
D. component-dot-property construct

Answer: D

Explanation:
To access a property from an unconnected component, you use the component-dot-property construct. For example, if you want to access the property .Rank from an unconnected component named ActionRanking, you use ActionRanking.Rank. Verified References: Pega Academy - Decisioning Consultant - Accessing properties from unconnected components

NEW QUESTION # 25
A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day one. On day five, the bank presents a similar offer if the first email is ignored.
If you re-implement this requirement by using the always-on outbound customer engagement paradigm, how do you approach this scenario?

A. Configure the primary schedule to run daily and let the artificial intelligence (AI) choose the best action based on engagement policies.
B. Create an action with a flow that contains two Send Email shapes, one for each email. Set appropriate wait times between the shapes.
C. Configure a primary schedule for the original offer email and setup an ad-hoc schedule to send the second email.
D. Create two segments to identify the target audience for each of the two offer emails: day one, and day five. Set up two schedules per day for the two segments.

Answer: A

Explanation:
The always-on outbound customer engagement paradigm relies on AI to select the best action for each customer at any given time, based on their profile, context, and behavior. You do not need to create separate segments or schedules for different offers or timings. You can configure the primary schedule to run daily and let the AI choose the best action based on engagement policies, such as contact policies, eligibility rules, suitability rules, and arbitration. The AI will also learn from the customer responses and optimize the action selection over time.

NEW QUESTION # 26
U+- Bank, a retail bank, has recently Implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen- year fixed-rate mortgage offer:

The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer, Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the business operations environment?

A. Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.
B. Create two change requests in the 1:1 Operations Manager portal.
C. Create a single change request in the 1:1 Operations Manager portal.
D. Create a single change request in the Pega Customer Decision Hub portal.

Answer: B

NEW QUESTION # 27
......

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